Q: What is AVONDO?
AVONDO is an online grocery & wines shop that brings luxury to your shopping experience. We offer a curated selection of high-quality wines, gourmet delights, and seasonal produce sourced from local farmers and artisans.
Q: Where do your products come from?
Our products are carefully sourced from local farmers, artisans, and producers who share our commitment to quality, sustainability, and craftsmanship. We prioritize local and seasonal produce to ensure the freshest and most flavorful selections., nevertheless we can offer worldwide products and brands.
Q: How does AVONDO support local communities?
By partnering with local farmers and producers, we help support small businesses and sustainable farming practices. Our commitment to sourcing locally ensures that your purchases contribute to the economic growth and sustainability of your community.
Q: How do I place an order?
Placing an order with AVONDO is simple. Browse our online store, add your selected items to the cart and proceed to checkout. Follow the on-screen instructions to complete your purchase.
Q: What areas do you deliver to?
We currently deliver in Melides, Carvalhal and Comporta area. If you are unsure about your address, please call us in advance of placing an order.
Q: How is my order delivered?
Your order is carefully packed and delivered to your doorstep. We deliver the goods ourselves so we make sure that all products, especially perishables, are handled with care to maintain their quality and freshness during transit.
Q: What is the delivery cost?
Detailed delivery charges will be displayed at checkout before you complete your purchase. We offer free delivery for order over 100€.
Q: Are all products always available?
Due to the seasonal nature of our products and our commitment to freshness, some items may have limited availability. We strive to keep our inventory updated and will notify you of any out-of-stock items as soon as possible.
Q: Can I request a product that is not listed on your website?
We are always looking to expand our offerings based on customer feedback. If there is a specific product you would like us to carry, please contact us and we will do our best to accommodate your request.
Q: Do I need an account to place an order?
While you can browse our store without an account, creating an account allows you to track your orders, save your preferences, and receive updates on new products and promotions.
Q: What payment methods do you accept?
We accept a variety of payment methods, including major credit cards, debit cards, and secure online payment options.
Q: Is my payment information secure?
Yes, we use industry-standard encryption and security measures to protect your payment information. Your privacy and security are our top priorities.
Q: What is your return policy?
You can cancel your order until 12 PM of the delivery day. Funds will be refunded to your original payment method within 3-5 business days. For returns, please contact our customer service team within 14 days of receiving your order. We accept returns of unused, unopened items in their original packaging. We arrange for the returning of the items on the same address of the delivery with not extra cost.
Q: How do I request a refund?
To request a refund, please contact our customer service team with your order details and the reason for your request. We will review your request and process your refund as quickly as possible.
Why We Charge for Bags?
At AVONDO, we are committed to sustainability and environmental responsibility. In compliance with Portuguese legislation, specifically Decreto-Lei n.º 152-D/2017 and Decreto-Lei n.º 102-D/2020, we charge for bags to encourage the reduction of single-use plastics and promote eco-friendly alternatives.
Environmental Impact
The primary goal of charging for bags is to reduce the environmental impact associated with single-use packaging. By encouraging customers to bring their own reusable bags or purchase sustainable alternatives, we aim to minimize waste and support a greener earth.
Legal Compliance
According to Portuguese law, all retailers, including online stores, must charge for plastic bags to discourage their use and promote sustainable practices. Although this requirement specifically targets plastic bags, we extend this policy to paper bags to further our commitment to the environment.
Cost Transparency
To maintain transparency and fairness, we charge a nominal fee of €0.20 for each paper bag. This charge covers the cost of producing and sourcing environmentally friendly bags and supports our ongoing sustainability initiatives.
Support for Local Communities
The fees collected from bag charges help us support local farmers, artisans, and sustainable practices. By choosing AVONDO, you are contributing to the economic growth and environmental well-being of our community.
We appreciate your understanding and support in making eco-conscious choices. Together, we can create a more sustainable future.
