At AVONDO, we've streamlined our delivery process to ensure you receive your gourmet groceries and fine wines when you need them most.
Daily Delivery Window
We offer a consistent daily delivery slot from 12 PM to 2 PM. This carefully chosen timeframe allows you to receive your premium items just in time for lunch preparations or afternoon entertaining. It's the perfect balance, ensuring your groceries are fresh for evening meals while not disrupting your morning routine.
Next-Day Service
We pride ourselves on efficiency and freshness. Our next-day delivery model means you can place your order up until 8 PM for delivery the following day. This approach allows us to source the freshest ingredients, select the finest wines, and carefully prepare your order for a swift turnaround.
Planning Made Easy
With our set delivery time and next-day service, you can easily plan your gourmet experiences. Whether you're preparing for a special dinner party or restocking your pantry with artisanal essentials, you'll know exactly when to expect your delivery. This predictability allows you to schedule your day around the arrival of your premium groceries and wines.
Notification System
To enhance your experience, we've implemented a notification system that keeps you informed about your delivery. You'll receive a confirmation when your order is processed, a reminder the morning of your delivery day, and a final alert when your order is en route. This ensures you're always in the know about the status of your gourmet selections.
Accommodating Special Requests
While we maintain a strict 12 PM to 2 PM delivery window to ensure the highest quality service, we understand that exceptional circumstances may arise. For special situations, we encourage you to contact our dedicated customer service team at support@avondo.app or +351 964 286 763
By focusing on this specific delivery timeframe and next-day service, we're able to maintain the highest standards of quality and freshness in every order, ensuring that your luxury grocery and wine experience begins the moment you receive your delivery.
Returns and Cancellation
You can cancel your order until 12 PM of the delivery day. Funds will be refunded to your original payment method within 3-5 business days. For returns, please contact our customer service team within 14 days of receiving your order. We accept returns of unused, unopened items in their original packaging. We arrange for the returning of the items on the same address of the delivery with not extra cost.
Please note that customized or perishable items are not eligible for return. If you received a damaged or incorrect item, please contact us immediately, and we'll arrange a replacement or refund at no additional cost to you.
